Planet Fitness - Member Services Representative - Part Time - Enterprise

Member Services Representative

Location: Enterprise, AL 913 Rucker Blvd, Enterprise, AL 36330

Pay: $11.00 - $11.50 per hour

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front‑desk related activities, including answering phones in a friendly manner, assisting callers with a variety of questions, checking members into the system, taking prospective members on tours, signing up new members, calculating rates and monthly payment amounts, and assisting the Club Manager in counting the drawer as needed.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club; complete daily assigned tasks within the first hour of shift, help complete priority cleaning list each day, complete walk‑around and bathroom checks periodically, and help with any special cleaning projects as needed.
• Perform other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding member expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• May need to occasionally lift up to 50 lbs.
• May occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer. The above statement does not affect or have any direct or indirect effect on the conditions of employment. We welcome and encourage applications from diverse candidates. Accommodations are available upon request for candidates requiring them during the selection process.