Relationship Banker I

• • Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
• • Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
• • Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
• • Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• • Assists branch and fellow team members with basic tasks to aid in customer problem resolution
• • Refers customers to an internal team of experts when more complex financial goals and needs are recognized
• • Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
• • Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
• • May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds
• One (1) year of banking, cash-handling, and/or customer service experience

Demonstrates expertise in customer service and cash handling while adhering to banking regulations and processes. Proficient in educating customers on banking products and digital solutions to enhance their experience.

• Customer Service Experience
• Cash Handling Skills
• Banking Knowledge
• Communication Skills
• Problem Resolution

• Cash Transactions
• Banking Procedures
• Customer Relationship Management
• Typing Proficiency
• Operational Risk Management

• Interpersonal Skills
• Team Collaboration
• Attention to Detail

• High School Diploma
• GED

• Banking
• Customer Experience
• Financial Services
• Consumer Products

• Digital Banking Solutions
• ATM Systems
• Computer Proficiency