Public Services Assistant - Enumclaw

Public Services Assistant (PSA)

King County Library System (KCLS) seeks a motivated and skilled individual to support community members in the Enumclaw and Auburn libraries, part of the Rainier region.

• Monday, 10:15am-6:15pm at the Auburn Library
• Friday, 9:45am-6:15pm at the Enumclaw Library
• Saturday, 10:45am-6:15pm at the Enumclaw Library
• (Schedules are subject to change based on business needs)

• Provide information and readers’ advisory assistance in person, online, and over the phone.
• Facilitate patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educate, train, and assist patrons with library technology, equipment and resources.
• Troubleshoot basic technology issues and report equipment repair needs and non-routine maintenance, as necessary.
• Assist patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Support patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Uphold the principle of intellectual freedom. Respond to related inquiries and refer challenges as appropriate.
• Resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate.
• Promote and display materials, services, and programs.
• Assist with delivery, preparation and staffing support of library programs and outreach.
• Perform daily cash handling and register functions, and associated reconciliation and deposits.

• Attend and actively participate on internal committees.
• Provide mentoring and training for staff in areas of expertise.
• Perform duties of lower classifications as needed.
• Perform other related duties as assigned.

• Associate’s or technical degree or certificate.
• Three years’ experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Model a customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision‑making skills to assess an issue and determine an optimal solution.
• Flexibility in an environment with constant interruptions.
• Attention to detail and accuracy of tasks.
• Effective communication and listening skills with various and diverse audiences.

• None.

• Frequently stand and walk throughout work shift, occasionally sit.
• Frequently reach out at chest level and occasionally reach up or down with hands and arms.
• Frequently use hands in conjunction with frequent finger use; keyboarding may be repetitive up to seldom.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally bend, stoop, or twist at waist and squat or crouch.
• Frequently lift and carry up to 10 lbs.; seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high‑speed automated systems. Incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.