Director of Property Claims

Job Summary:

The Director of Property Claims reports to the Vice President of Claims and will provide direction and leadership for Homeowner’s Property Damage, Commercial Property Damage, and Auto Property Damage. Supports the delivery of Ethical, Responsiveness, Personal, and Efficient claim service. Responsible for evaluating operational opportunities to improve performance and managing the control of average loss costs and expenses.

• Administer talent management strategy.
• Recruit and select top talent for leadership roles.
• Administer timely performance evaluations focused on recognition and constructive development.
• Oversee workflow management.
• Create and administer the department budget.
• Ensure the claims team is engaged in mission, vision, and strategic imperatives.
• Manage succession, development, and mentorship plans.

• Support the delivery of Ethical, Responsiveness, Personal, and Efficient claim service.
• Responsible for developing strategy and best practices for the handling of all 1st and 3rd party property damage claims.
• Responsible for the Quality Assurance (QA) program for property damage.
• Use data to evaluate trends, prepare reports, and present them to the Claims leadership and company executives.
• Responsible for ensuring compliance with all government and industry standards and regulations.
• Take action to achieve a continuous improvement culture within the department, using insights gained from analysis and QA to focus training efforts and organizational strategy.
• Provides leadership to claims professionals.
• Maintain reserving practices within expected actuarial ranges and at all levels consistent with corporate philosophy and adequate for effective management of claim files.
• Ensure appropriate and timely reporting of serious or large losses to upper management as required.
• Conduct ongoing analysis of claims data to meet benchmarks and performance goals and provide informative analysis to all levels of management to improve results.

• Prioritize and delegate as needed.
• Function well in a fast-paced and potentially stressful environment.
• Excellent analytical and decision-making skills.
• Strong empathy for customers, agents, and associates.
• Excellent organization and time management skills.
• Coach and partner to improve performance.
• Create risk identification and mitigation systems and processes.
• Collaborate with business partners to solve business problems.
• Proficient with Microsoft Office Suite and claims handling software.

• Bachelor’s degree or equivalent experience required.
• Claims designation preferred.
• Minimum 10+ years of claims experience handling auto, general liability claims, homeowners, and/or commercial claims.
• 5+ years of Claims Leadership experience.
• Proven ability to drive results, lead by example, and effectively coach and develop claims staff.
• Excellent written and oral communication skills. Demonstrated ability to work on and lead teams.
• Broad industry knowledge.
• Demonstrated analytical capabilities to include trend identification and root cause analysis.

• Prolonged periods of sitting at a desk and working on a computer, including video conferencing.
• Less than 10% travel may be required.
• Ability to drive a vehicle.

• Leadership
• Continuous Learning
• Business Acumen & Outcome Driven
• Strategic Thinking & Innovation Teamwork & Collaboration
• Customer Centric