Server, Summit - Summer

Position Title: Server

Business Unit: Summit House

Position

Reports to:

Restaurant Manager/ Supervisor

Location: Crystal Mountain, Washington

Pay: $17.13 + Tips

• Set up for daily service including dishware, glassware, silverware, linens, and other amenities according to daily procedures and Restaurant General Manager's direction.
• Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
• Provide attentive, courteous, and professional service in accordance with company hospitality standards.
• Greet guests promptly, introduce self, and establish rapport to create a welcoming dining experience.
• Recommend appetizers, beverages, desserts, specials, and add‑ons in a guest‑focused manner.
• Maintain consistent table presence through appropriate check‑backs and pacing of courses.
• Accurately enter guest orders into POS systems, including all modifications, dietary restrictions, and timing requests.
• Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and potential modifications.
• Demonstrate and communicate food and beverage menu knowledge including ingredients, modifications, allergens for standard and special items to provide informed suggestions to enhance guest satisfaction.
• Answer guest questions accurately or seek clarification from kitchen or management when needed.
• Ensure tables are clean, properly set, and maintained throughout service.
• Monitor guest satisfaction indicators such as pacing, refills, and course completion.
• Deliver correct items to correct guests using proper service etiquette.
• Verify condiments, accompaniments, and modifications are provided as requested.
• Maintain accuracy in bill presentation and payment processing.
• Handle payment transactions accurately and in compliance with company procedures.
• Communicate clearly with kitchen staff, expo, hosts, and support team to ensure smooth service flow.
• Assist with side work, opening/closing duties, and service preparation tasks.
• Maintain punctual attendance, uniform standards, and workplace professionalism.
• Develop and maintain an organizational culture, values, and reputation with staff and guests.
• Ensure a positive, harmonious, compliant, and cooperative work environment.
• Act as a representative of Crystal Mountain with guests & community members.
• Abide by all Crystal Mountain employment guidelines.

• Must hold a valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license).
• Must hold a valid Washington Food Worker Card (Health & Food Safety).
• Minimum 2 years professional experience in Food and Beverage.
• Basic knowledge of P.O.S. systems.

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Able to manipulate a full‑size keg of beer (~160 pounds).
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts).
• Free Alterra season pass for spouse and dependents 25 & under.
• 50% off window ticket price at IKON partner resorts.
• Free ski‑referral letters for employees to use at other mountain resorts during time off.
• Free access to Alterra Mountain destinations during time off.
• Discounted friends & family day‑ski vouchers (up to 85% off).
• Free group Ski & Snowboard Lessons.
• Free Ski & Snowboard Rentals (subject to availability).
• Discounts on Gear Tune‑Ups.
• Discounts on Food & Beverage.
• Discounts at Crystal Mountain Retail shops.
• Free Crystal branded swag.
• Employee‑only retail items.
• Pro deals on gear with 100s of brands.
• Discount Marketplace.
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel and more.
• Employee‑only Night Skiing events.
• Employee Housing available for eligible positions.
• Accrued paid time off for eligible positions.
• Group health insurance for eligible positions.
• 401K benefit and generous match with immediate vesting for all staff members over 21.
• Opportunities for growth, advancement, and year‑round employment.

An Equal Opportunity Employer