Retail Associate, Winter 26​/27

Retail Associate

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else.

Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty. We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity We Cultivate Collaboration

We Prioritize Purpose

Crystal Mountain is looking for energetic, outgoing, and guest-focused individuals to join our Retail Team. The Retail Associate is responsible for creating an exceptional shopping experience by providing friendly, knowledgeable service while assisting guests in finding the right products for their mountain adventures.

Retail Associates are multi-talented team members who support all aspects of retail operations, including cashiering, merchandising, stocking, inventory management, visual presentation, and guest assistance. This position requires a passion for customer service, the ability to learn and communicate product knowledge, and the desire to help guests find products that enhance their Crystal Mountain experience.

The ideal candidate is dependable, organized, and comfortable working in a fast-paced retail environment. Retail Associates are expected to represent the Crystal Mountain brand, maintain a clean and inviting store environment, maximize sales opportunities, and work collaboratively with the Retail Team to achieve department goals.

Guest Service & Sales

• Provide exceptional guest service by greeting customers, identifying their needs, and assisting them with product selection.
• Build genuine connections with guests while creating a welcoming and engaging shopping experience.
• Provide knowledgeable recommendations on apparel, equipment, accessories, gifts, and resort merchandise.
• Educate guests on product features, benefits, sizing, fit, and proper use.
• Recommend additional products and accessories to enhance the guest experience and maximize sales opportunities.
• Process retail transactions accurately using point-of-sale (POS) systems.
• Handle credit card transactions, returns, exchanges, and other sales-related processes according to company policies.
• Assist guests with questions regarding products, pricing, promotions, and resort offerings.
• Resolve guest concerns professionally while seeking positive solutions.

Merchandising & Store Operations

• Maintain a visually appealing sales floor through effective merchandising, product placement, and display execution.
• Create engaging displays in high-traffic areas that support seasonal promotions and maximize sales opportunities.
• Stock, replenish, and organize merchandise throughout the day.
• Monitor inventory levels and communicate replenishment needs to supervisors and management.
• Assist with receiving, tagging, organizing, and preparing new merchandise for the sales floor.
• Maintain accurate product presentation, including pricing, signage, and brand standards.
• Support inventory counts, product transfers, and seasonal store resets.
• Complete opening and closing procedures, including store preparation, cleaning, and securing the retail space.
• Maintain a clean, organized, and safe shopping environment.

Team Collaboration & Development

• Attend product…