Change Manager, Business

Position Summary

Under minimal supervision, this position leads complex organizational change events with medium to high priority and high impact. The primary responsibility is to ensure that changes are implemented successfully, and in a manner consistent with Grant PUD’s Project Management and Organizational Change Management (OCM) programs.

• Ensures changes are delivered and implemented successfully, and in a manner consistent with the established Grant PUD Project Management and Organizational Change Management (OCM) Programs.
• Prepares, facilitates, monitors, evaluates and documents change management impacts, strategy, plans, and activities aligning with the Prosci ADKAR model and the Utility’s OCM Program methodology.
• Utilizes project management skills and takes the lead on managing a project or program from initiation to closing when the need arises following the established Grant PUD Project Management framework.
• Provides coaching and support to all levels of management, including executives, through changes with high levels of impact.
• Works on projects or initiatives with utility-wide impacts, and potential external stakeholder impacts.
• Works closely with External Affairs on customer‑facing change events.
• Works on change events impacting multiple business units within the utility.
• Provides program development activities for organization initiatives and programs, alongside change management activities.
• Coaches and mentors Change Agent Network members and OCM teammates on Change Management practices and methods.
• Creates and implements change management strategies and plans that maximize employee adoption and usage and minimize resistance.
• Partners with vendors, business owners, and the Learning & Development department to support training efforts.
• Informs employees about change initiatives by developing communication content such as newsletter bulletins, and planning for various training events such as demonstrations and Q&As.
• Partners closely with Project Managers, Business Owners, and Project Sponsors to apply change management and project management processes and tools.
• May coordinate with technical experts or other project support staff as needed.
• Maintains effective communication with all project stakeholders.
• Works on special projects as assigned to advance the OCM roadmap.
• Stays current on Change Management best practices and methodology.
• Supports policies and procedures while ensuring projects are completed on time, safely, and in line with the Utilities’ strategic goals.
• Demonstrates commitment to Grant PUD’s mission, vision, values, strategic plan, and Grant PUD/IBEW Local 77 Code of Excellence, and behaves in a manner that aligns with these expectations.
• Understands and adheres to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures, as well as NERC/WECC.
• Actively participates in all aspects of the safety program, including but not limited to:
  • Following all safety policies and procedures.
  • Alerting supervisors and coworkers to unsafe or hazardous working conditions.
  • Reporting any safety incidents or close calls within 24 hours to a supervisor.
  • Accepting feedback from supervisors and coworkers regarding safety performance.
• Actively supports programs and actions that improve the Safety Culture by:
  • Including safety messages in business conversations; beginning meetings with a safety minute.
  • Ensuring supervisors are monitoring safety actions of their teams (e.g., completing safety training, reporting incidents timely).
  • Being viewed as a safety champion by stopping work if necessary and promoting safety activities.
  • Acknowledging compliant safety behaviors and good safety performance from team members.

• Bachelor’s degree in Project Management, Business, Communications, Organizational Development, or related field OR 2 additional years of experience in lieu of degree.
• 5 years of experience in change management, project coordination, project management, or a similar field.
• Prosci Change Management certification.
• Certified Associate Project Management (CAPM) or Agile PM certification within 1 year…