Customer Service ​/ Admin Assistant

CUSTOMER SERVICE / ADMINISTRATIVE ASSISTANT

Cape Town (Epping):
My client, a well-established engineering and manufacturing company, is seeking to employ a proactive and customer-focused Customer Service / Administrative Assistant to join their team.

This role is ideally suited to a well-organised individual with excellent communication skills, strong administrative ability, and a positive, service-driven attitude. The successful candidate will play an integral role in supporting customer service, internal sales, administration, and new business development initiatives.

To provide efficient customer service and administrative support by managing customer enquiries, processing sales orders, maintaining accurate records, supporting stock administration, and assisting with business development activities to ensure the smooth day-to-day operation of the business.

• Providing professional and efficient customer service via telephone, email and over-the-counter enquiries
• Processing internal sales enquiries, quotations and customer orders accurately and timeously
• Capturing and maintaining accurate customer, sales and product information within company systems
• Assisting with stock control, inventory administration and related documentation
• Supporting the sales and administrative team with general office and operational functions
• Assisting with new business development by identifying prospective clients and making initial contact
• Building and maintaining positive relationships with customers through professional service delivery
• Ensuring all administrative tasks are completed accurately and within required time frames

• Previous experience in an internal sales, customer service or administrative support role
• Experience with in an engineering, manufacturing, technical or industrial environment will be advantageous
• Strong computer literacy with accurate data capturing skills
• Excellent verbal and written communication skills
• Professional telephone manner and customer-focused approach
• Strong organisational skills with excellent attention to detail
• Ability to prioritise workload and work efficiently in a fast-paced environment
• Positive attitude with the ability to work independently and as part of a team
• Proactive, dependable and committed to delivering exceptional customer service