Customer Care & Operations Representative

Proulx Oil & Propane is a family-owned company proudly serving New Hampshire, Southern Maine and No. Shore Massachusetts since 1944. We are currently seeking a dependable, professional Customer Service & Operations Coordinator to join our team in Newmarket, NH.

This is much more than a traditional customer service role. Our team coordinates customer accounts, deliveries, service scheduling, and industry-specific processes that require accuracy, attention to detail, and extensive training.

Our customer service team plays an important role in supporting customers, delivery drivers, and service technicians throughout the heating season. The position requires strong communication skills, attention to detail, multitasking, and the ability to learn industry-specific procedures related to fuel deliveries, service scheduling, weather events, and customer support.

Because of the specialized nature of our business, new team members receive extensive training. Most employees continue building their knowledge throughout their first year.

We can train industry knowledge and procedures. What we cannot train is reliability, professionalism, communication skills, and a strong work ethic.

• Answer incoming customer calls professionally and efficiently
• Assist customers with deliveries, service scheduling, billing questions, and account support
• Coordinate with service department customer service team
• Enter and update customer information accurately
• Help manage customer issues calmly and professionally during busy periods
• Learn fuel-industry procedures, scheduling systems, and internal processes
• Support daily office operations as part of a team-oriented environment

• Previous office, dispatch, scheduling, administrative coordination, utility, HVAC, home services, logistics, or customer account management experience strongly preferred. This is a detail-oriented office position with extensive procedures and industry-specific training—not a retail or call-center customer service role.
• Strong communication and organizational skills
• Ability to multitask and stay accurate in a fast-paced environment
• Enjoys learning detailed procedures, following established processes, and working accurately in a highly regulated industry.
• Dependable attendance and professional attitude
• We're looking for someone interested in building a long-term career. This is a highly specialized position, and training takes approximately one year before employees become fully proficient.

• Enjoy working as part of a close-knit, supportive team.
• Take pride in helping customers and solving problems.
• Stay calm under pressure and can juggle multiple priorities.
• Enjoy learning detailed procedures and following established processes.
• Like mastering new software systems and industry terminology.
• Prefer a stable local company over a corporate environment.
• Are looking for a long-term career where your knowledge and experience will grow over time.
• Enjoy work that requires accuracy, attention to detail, and continuous learning.
• Ideal if you live within a 35 minute commute to Newmarket, NH
• Health insurance
• Paid time off
• Paid holidays
• 401(k)
• Stable year-round employment
• Supportive family-owned company culture

Proulx Oil & Propane is proud to be a long-standing local company with a reputation for reliability, customer service, and teamwork. We are looking for someone who wants to contribute to that culture and grow with us long-term.