In Work Mentor - Epping, Heidelberg & Preston

• Full‑time Ongoing position available based at ANY of the following locations:
  Epping, Heidelberg or Preston
• Undertake the Post Placement Support Contact regime with clients and employers including support and advocacy for placed clients within their workplace
• Annual salary is $79,627 + 12% super
• Other benefits include:
  • Regular performance feedback and performance review process
  • Supportive environment and caring work culture withwork/life balance
  • Cultural Diversity
  • Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professional development, subscriptions and memberships, and briefcases
  • Flare Employee Discounts Program
  • 17.5% Annual Leave Loading
  • Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to their elders past, present and emerging.

* AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

The In-Work Mentor will focus on ensuring an increase in client retention by supporting their placements through the day-to-day timely management of quality and consistent Post Placement Support (PPS). The position will provide this support through various methods including online and in person at theclient’s workplace. This position responds to clients’ requests and enquiries, offering advice and support to ensure the sustainability of their employment. This position also builds strong relationships with key stakeholders, linking clients with supports to ensure all employment outcomes are achieved.

Where a client’s employment maybe in jeopardy, the In-Work Mentor will alert, liaise with andmentor other employees to support the employer and client to help achieve a positive outcome on the journey to sustainable employment outcomes.

The In-Work Mentor will liaise with the AMES Australia Sites,employers and clients to follow up on declaration of earnings andreport under-declaration of earnings to the relevant Government Department.

• Minimum 3 years’ relevant experience in a similar position
• A valid Working With Children Check (for employment purposes)
• A working knowledge and strong understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALDclients with disability, and the challenges and barriers theyface
• Strong verbal and written communication and problem solving skills, including the ability to advocate on behalf of theclient, to influence key stakeholders and to overcome objections from clients and employers
• Demonstrated strong administration and organisational skills including the ability to work under pressure and meettight deadlines
• Excellent interpersonal and stakeholder management skills including the ability to mentor and train others, and to work effectively with people across all levels of an organisation
• Good customer service skills with the ability to keep theclient’s needs at the centre
• Solid computer literacy including the ability to use Microsoft applications and other administrative systems /databases
• Ability to comprehend and apply basic mathematical calculations
• Ability to adapt to change, including to learn new system sand processes as needed
• Proven experience working in a team environment
• Ability to interpret and understand policy and process information
• Where relevant - understanding different types of disabilities including physical, intellectual, sensory andmental health disabilities, as well as developmental disorders

Applications for this position will be accepted upto6 pm on Sunday 23 August
2026,however interviews and other selection processes will commence as suitable applications are received.

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please  .

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current

Working with Children Check (where required for position).

AMES Australia's Values are:
Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, Human Rights.