Service Technician

* Job Title:

* Service/Diagnostic Technician

* Location:

* Drift Bridge Skoda / Audi Approved Epsom

PLEASE ENSURE YOU HAVE SUFFICIENT SERVICE / DIAGNOSTIC TECHNICIAN EXPRIENCE BEFORE APPLYING

* About the Role:

* As a Service/Diagnostic Technician for Drift Bridge Group, you will be an integral part of our dynamic service team, ensuring that every vehicle receives the highest standard of care and maintenance. This role involves performing a range of technical tasks, from routine maintenance to complex repairs, while delivering exceptional customer service. Whether you're a recently qualified technician or looking to progress in your career, Drift Bridge Group provides an environment that fosters growth and excellence.

* Hours:

* 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

* Key Responsibilities:

*
* * Routine Maintenance*:
Perform routine tasks such as oil changes, tyre replacements, and brake inspections to ensure vehicles are in top condition.

* * Diagnostic and Repair*:
Diagnose mechanical issues using specialised diagnostic equipment and carry out repairs on engines, electrical systems, suspensions, and other vehicle components.

* * Parts Replacement*:
Replace worn or damaged parts, including brakes, filters, belts, and hoses, ensuring all replacements meet manufacturer standards.

* * Customer Interaction*:
Communicate effectively with customers, explaining vehicle issues, and providing repair recommendations.

* * Record Keeping*:
Maintain accurate and detailed records of all services performed, including repairs and maintenance activities.

* * Safety Compliance*:
Adhere to all safety protocols and procedures, ensuring a safe working environment for yourself and your colleagues.

* * Team

Collaboration:

* Work closely with other technicians and team members, sharing knowledge and ensuring efficient service delivery.

* * Continuous Learning:
* Stay updated on the latest automotive technology and repair techniques through regular training and development opportunities.

* About You:

* You are a passionate and dedicated individual with a strong commitment to delivering excellent service. Whether you're newly qualified or have a few years of experience, you have a solid foundation in vehicle maintenance and repair. You are keen to learn and develop further, with a proactive approach to training and skill enhancement. You take pride in your work and enjoy being part of a team that values quality, safety, and customer satisfaction.

You are professional, reliable, and always strive to exceed customer expectations.

* Skills and Attributes:
*
* * Technical Proficiency:
* Strong understanding of vehicle systems and components, with the ability to diagnose and repair a wide range of issues.

* * Attention to Detail*: A meticulous approach to work, ensuring all tasks are completed to the highest standard.

* * Customer Focus*:
Excellent communication skills, with the ability to explain technical information to customers clearly and confidently.

* * Team Player*:
Collaborative and supportive, with a positive attitude towards working in a team environment.

* * Problem-Solving*:
Ability to think critically and solve complex mechanical problems efficiently.

* * Time Management*:
Capable of managing time effectively to complete tasks within set deadlines.

* * Safety Conscious*:
Commitment to maintaining a safe working environment, adhering to all safety guidelines and protocols.

* * Adaptability*:
Willingness to embrace new technologies and continuous learning to stay current with industry developments.

* About the Company:

* Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a multi-franchise, family-run dealer group. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).

We continue to grow with the addition of Drift Bridge Škoda and the planned opening of Geely Gatwick in 2026.

Now in its third generation…