Service Technician

Job Title

Service/Diagnostic Technician

Drift Bridge Skoda / Audi Approved Epsom, Reigate Road, Epsom, KT17 3LA

* PLEASE ENSURE YOU HAVE SUFFICIENT SERVICE / DIAGNOSTIC TECHNICIAN EXPERIENCE BEFORE APPLYING*

As a Service/Diagnostic Technician for Drift Bridge Group, you will be an integral part of our dynamic service team, ensuring that every vehicle receives the highest standard of care and maintenance. This role involves performing a range of technical tasks, from routine maintenance to complex repairs, while delivering exceptional customer service. Whether you're a recently qualified technician or looking to progress in your career, Drift Bridge Group provides an environment that fosters growth and excellence.

45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

• Routine Maintenance:
  Perform routine tasks such as oil changes, tyre replacements, and brake inspections to ensure vehicles are in top condition.
• Diagnostic and Repair:
  Diagnose mechanical issues using specialised diagnostic equipment and carry out repairs on engines, electrical systems, suspensions, and other vehicle components.
• Parts Replacement:
  Replace worn or damaged parts, including brakes, filters, belts, and hoses, ensuring all replacements meet manufacturer standards.
• Customer Interaction:
  Communicate effectively with customers, explaining vehicle issues, and providing repair recommendations.
• Record Keeping:
  Maintain accurate and detailed records of all services performed, including repairs and maintenance activities.
• Safety Compliance:
  Adhere to all safety protocols and procedures, ensuring a safe working environment for yourself and your colleagues.
• Team
  
  Collaboration:
  
  Work closely with other technicians and team members, sharing knowledge and ensuring efficient service delivery.
• Continuous Learning:
  Stay updated on the latest automotive technology and repair techniques through regular training and development opportunities.

You are a passionate and dedicated individual with a strong commitment to delivering excellent service. Whether you're newly qualified or have a few years of experience, you have a solid foundation in vehicle maintenance and repair. You are keen to learn and develop further, with a proactive approach to training and skill enhancement. You take pride in your work and enjoy being part of a team that values quality, safety, and customer satisfaction.

You are professional, reliable, and always strive to exceed customer expectations.

• Technical Proficiency:
  Strong understanding of vehicle systems and components, with the ability to diagnose and repair a wide range of issues.
• Attention to Detail: A meticulous approach to work, ensuring all tasks are completed to the highest standard.
• Customer Focus:
  Excellent communication skills, with the ability to explain technical information to customers clearly and confidently.
• Team Player:
  Collaborative and supportive, with a positive attitude towards working in a team environment.
• Problem-Solving:
  Ability to think critically and solve complex mechanical problems efficiently.
• Time Management:
  Capable of managing time effectively to complete tasks within set deadlines.
• Safety Conscious:
  Commitment to maintaining a safe working environment, adhering to all safety guidelines and protocols.
• Adaptability:
  Willingness to embrace new technologies and continuous learning to stay current with industry developments.

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a multi-franchise, family-run dealer group. Now in its third generation of family ownership, Drift Bridge Group remains a privately owned business, supplying new and used Audi, Honda, Volkswagen and Škoda vehicles, with Geely joining the group in 2026. Alongside vehicle sales, we provide full aftersales support and operate TPS branches in Chessington, Croydon, Brighton and Guildford.

Our family-focused values shape the way we do business, ensuring our customers and our people are treated with equal respect. We aim to create an…