Customer Service Clerk

Job Summary

Provide clerical support to Transportation staff. Provide customer service to both internal and external customers. This is a seasonal position and subject to layoff. This is an hourly, non exempt position that will work with direct and indirect supervision.

• Answer telephone and interact pleasantly and professionally with both internal and external customers to schedule their material delivery needs.
• Assist and support Dispatchers to provide accurate and timely information relative to delivery needs and scheduling.
• Provide clerical support to and data entry for Transportation staff.
• Refer requests for special pricing to the appropriate salesperson.
• Perform weighmaster duties as assigned.
• Exercise proper care and maintenance of company equipment.
• Frequently work more than 40 hours per week and non traditional hours including night shift, Saturdays and occasionally Sundays.
• Perform additional assignments per supervisor's direction.

• State and Federal regulations regarding vehicle weights, rules of the road, and hours of service.
• Local, state, and federal traffic laws.
• GOH geographical territory.
• Microsoft Office software.

• Learn and follow GOH company policies and procedures.
• Learn Command Alkon, Apex & associated vehicle tracking software.
• Use computer and related office equipment.
• Work in a professional manner in a high stress, fast paced environment.
• Multi-task.
• Read and explain maps and directions.
• Obtain weighmaster's license.

• Demonstrate above average organizational, analytical and memory skills to effectively and efficiently handle multiple priorities with short deadlines.
• Must have excellent interpersonal verbal and written communication skills.
• Must have strong data entry, typing and computer skills.
• Prefer a valid driver's license for state in which you reside with acceptable driving record per company minimum standards for drivers.

• High school diploma or equivalent required.

• Previous customer service experience preferred.
• Previous clerical experience preferred.

• Constant (67-100%) - Ability to sit for extended periods of time.
• Constant (67-100%) - Ability to use hands/fingers for typing and filing.
• Constant (67-100%) - Ability to use office equipment such as computers, copiers, telephones, etc.
• Constant (67-100%) - Ability to read PC screens and read normal type sized print.
• Frequently (34-66%) - Talk on telephone and hear telephone conversations.
• Frequently (34-66%) - Ability to work long hours on varied shifts.
• Occasionally (0-33%) - Bend, stoop, kneel to file.
• Occasionally (0-33%) - Must be able to lift/carry up to 25 pounds.