COBRA​/Clerical Administrator

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Position Summary

The COBRA/Clerical Administrator provides essential administrative and compliance support within the BAI COBRA Department. This in-office role combines COBRA administration - including eligibility tracking, premium follow-up, and client services - with general clerical functions such as mail processing, document scanning, and departmental support. The successful candidate will demonstrate strong attention to detail, organizational skills, and a commitment to regulatory accuracy under ERISA and COBRA guidelines.

Primary

Duties & Responsibilities - COBRA Administration

* Create weekly termination reports to ensure all employee terminations for the week have been accurately captured in the system

* Enter all student age-outs and additional qualifying event terminations on a weekly basis

* Maintain and update annual benefit rates in the COBRA administration system

* Create new client records and edit existing client records in the system as needed

* Pull daily and weekly reports for departmental review and filing

* Review and coordinate with the enrollment team to ensure COBRA elections and terminations are processed within federally mandated time frames

* Process returned COBRA mail and ensure all systems are updated accordingly

* Provide COBRA customer service support to participants, clients, and carriers

* Print and mail the initial General COBRA Notice on a monthly basis

* Conduct monthly premium payment follow-up to ensure timely collections

* Research and resolve check issues including NSF, missing signatures, address changes, incorrect payees, and related matters

* Follow up on all open COBRA issues weekly via email and/or phone

* Participate in client meetings as needed

* Maintain ongoing COBRA education and regulatory compliance training

Primary

Duties & Responsibilities - Clerical Operations

* Open, date-stamp, and direct all incoming mail to the appropriate employee or department

* Direct dental, medical, and vision claims mail to appropriate files and employees

* Route predetermination correspondence to the appropriate members and providers

* Mail all EOBs and checks to the appropriate clients and providers

* Prepare and distribute the weekly 350 report

* Stock copiers with paper daily and maintain basic office equipment functionality

* Scan EOBs to Customer Service as requested

* Run errands and perform on-site support functions as needed

Secondary

Duties & Responsibilities

* Assist manager with special clerical projects and ad hoc needs

* Coordinate all return correspondence for the department

* Serve as backup for front desk coverage as needed

* Perform other duties as assigned

Education & Skills Requirements

* High school diploma or GED required

* Valid Pennsylvania driver's license preferred

* Prior experience in benefits administration, insurance, or a related field a plus

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred

* Strong organizational skills with high attention to detail and accuracy

* Effective written and verbal communication skills

* Ability to manage competing priorities and meet deadlines in a fast-paced environment

Physical Requirements

* Ability to lift up to 20 pounds

* Ability to reach overhead shelves

* Prolonged periods of sitting and working at a computer in an office environment

Attendance Requirements

Regular, punctual, in-office attendance is required. This is an on-site position based in the Erie, PA office. Schedule adheres to standard BAI business hours (40 hours per week).

Department Account Management & Service

Required Experience:

1-2 years of relevant experience

Required Travel:
No Travel Required

Required

Education:

High school or equivalent

HUB International Limited is an equal…