PCS Project Manager

PCS Project Manager Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success.

We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals.

We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with.

Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Description Summary Be responsible for the day-to-day oversight and close out of allocated patient concierge projects and to liaise with the PCS Coordination team, Finance, and IT (INFORMATION TECHNOLOGY), delivering the project until completion in accordance with the appropriate clinical SOPs (Standard Operating Procedures), GCP (Good Clinical Practice) and all applicable regulatory requirements.

• Provide project specific training to the PCS coordinators assigned to the team and oversee their project work.
• Attend project handover meetings from GPSU and kick-off meetings where necessary with clients, gaining an understanding of the study indication, patient demographic, project budget, PCS deliverables and timelines.
• Work with the PCS Concierge Coordinators (PCS PCCs) to arrange the set-up of the trial environment within the PatientGO portal.
• Lead the process of document creation and translation for site and ethics ready patient facing material, in conjunction with the global start-up team. Give guidance to the client on Travel and Expense Reimbursement Policy set-up and management, with the aim to minimise patient burden and maximise the potential of their retention.
• Develop a clear understanding of the study budget and its scope, managing it to the point of completion and reconciliation. Prepare accurate financial and activity forecasts for the lifetime of the project and report actual performance against forecast. Prepare monthly invoices based on project activity. Identify changes in scope and seek client approval for change orders.
• Manage external vendors providing services to the project ensuring they meet Service Level Agreements and other contractual agreements.
• Conduct monthly project reviews and report progress identifying achievements and issues with overall study progress, finances, client relationships, project risks, resource, and vendors. Attend project review meetings as required and escal…
• Work to generate opportunities for collaboration with Illingworth s Research Nursing and Medical Imaging divisions, to help deliver holistic solutions for the benefit of clients and their patients.
• Stay informed on the requirements of your role, the industry and challenges faced by patients and clients across the therapeutic areas PCS supports, identifying personal development opportunities and training needs for you and your colleagues. Maintain and…