Customer Service Representative

Customer Service Representative

Our client, a financial institution, is looking to hire a contract-to-hire Client Service Representative for their busy call center in Pennsylvania. This position is phone-based with heavy interaction with clients. It requires solid customer service experience, an interest in working in a financial/investment environment, strong attention to detail, organizational and multi-tasking skills, and the ability to manage various responsibilities. This role is 100% remote, but candidates must reside in PA.

Compensation: $17 per hour

If you are interested, live in PA, and meet the qualifications below, please apply with your resume for more information!

Responsibilities:

• Taking inbound phone calls from potential and existing clients
• Processing transactions, researching account issues, answering account-related questions
• Documenting all information in the system
• Performing additional duties/projects as needed

Qualifications:

• At least 1 year of experience in a financial/banking environment (financial internship/co-op experience highly preferred) is required
• Proficient in Microsoft Office
• Detail-oriented, organized, with excellent verbal and written communication skills
• Driven, organized, self-starter with strong analytical skills
• Tactful, adaptable, dependable, coachable; able to take direction and follow instructions
• Ability to work independently and manage a remote workflow environment

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome applications from individuals under-represented in their respective occupations or positions.

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Customer Service and Administrative
• Industries:
  Staffing and Recruiting, Banking