Customer Support Specialist

This is a full-time, on-site role for a Customer Support Specialist located in College, PA. The Customer Support Specialist will handle day-to-day responsibilities such as responding to customer inquiries, resolving issues, ensuring customer satisfaction, and performing technical support tasks. The role also involves analyzing customer feedback to improve services and escalating complex issues to appropriate teams when necessary. As the first point of contact, this role requires prompt and professional communication, ensuring a positive customer experience.

• Proficiency in Customer Support and Customer Satisfaction practices
• Strong Interpersonal Skills to provide professional and helpful interactions
• Experience providing Technical Support and troubleshooting effectively
• Analytical Skills to comprehend and address customer feedback or issues
• Excellent communication skills, both verbal and written
• Ability to work efficiently in an on-site team environment in College, PA
• Familiarity with CRM tools or customer support software is a plus
• High school diploma or equivalent; advanced education or related certifications are a plus