Customer Service Representative - Erie, Pa

Customer Service Representative
- Erie, Pa

Blackburn's Erie
- Erie, PA 16507

Position Type Full Time Category Customer Service

Location:

Erie, PA

Department:
Service

Position Summary

The Customer Service Representative (CSR) works in an office setting within a retail showroom and serves as a primary point of contact for customers. This role supports walk-in and phone customers, triages service needs, schedules service orders, and ensures accurate documentation, insurance verification, and order processing. The ideal candidate is organized, detail-oriented, and committed to providing courteous and professional customer service in a healthcare environment.

Essential Functions and Responsibilities

• Provide professional, courteous service to walk-in and telephone customers.
• Triage customer service needs and schedule service orders appropriately.
• Conduct customer intake, research equipment, and confirm insurance coverage.
• Create and manage service orders accurately and efficiently.
• Utilize medical software systems to process orders and payments.
• Obtain required medical documentation and authorizations.
• Verify insurance information and assist customers with related inquiries.
• Enter customer notes, correspondence, and documentation as needed.
• Manage reports, coding, and billing functions in accordance with company policies and regulations.
• Process purchase orders and packing slips for service parts.
• Effectively manage multiple priorities, organize workload, and meet deadlines in a fast-paced environment.

Skills and Competencies

• Proficiency in Microsoft Office Suite, Outlook, and internet-based applications.
• Strong organizational and time management skills with the ability to multitask and adapt to changing priorities.
• Ability to exercise sound judgment consistent with company standards, policies, procedures, and applicable laws.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills with the ability to handle sensitive and confidential information with discretion.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to demonstrate kindness, professionalism, and patience when handling challenging situations.

Education and Experience

• High School Diploma or equivalent required.
• Prior experience in customer service; healthcare industry experience preferred.
• Strong proficiency in Microsoft Office Suite, Outlook, and internet applications.
• Ability to work efficiently in a fast-paced, deadline-oriented environment.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to alternate between sitting and standing as needed to assist walk-in customers.
• Frequent keyboarding and data entry.
• Ability to communicate clearly with customers and coworkers through spoken word.
• Ability to hear and understand speech and other sounds.
• Visual acuity sufficient to work with small objects and read fine print at close distances (approximately 20 inches or less).