Guest Services, Customer Service​/HelpDesk

Guest Services

Job Category:
Guest Service

Requisition Number: GUEST
001030

Posted:
April 28, 2026

Part-Time On-site

Erie Insurance Arena 809 French St Erie, PA 16501, USA +4 more locations

Position: Guest Services Status: Part-Time / Event-Based Reports To: Guest Services Supervisor Facilities: Bayfront Convention Center, Erie Insurance Arena, Warner Theatre, UPMC Park Pay Rate: $9.00 per hour

Be the First Face Guests See at Erie's Premier Venues Are you friendly, approachable, and calm under pressure? Join the Guest Services Team and help create a welcoming and secure environment for guests attending events across Erie's top entertainment venues. Whether it's a concert, a hockey game, a theatrical performance, or a special event, your presence helps set the tone for a safe and enjoyable experience.

As a Guest Services team member, you'll be on the front lines—greeting patrons, managing entry points, and ensuring compliance with venue rules and safety procedures.

What You'll Do

• Operate walk-through magnetometers and assist with security screening procedures
• Greet and guide guests as they enter the venue
• Ensure guests are in compliance with event and venue policies
• Provide directions, answer basic event-related questions, and assist with guest needs
• Communicate promptly and professionally with supervisors and other staff members
• Help maintain a smooth, safe, and organized flow of guests throughout the event
• Respond to incidents or concerns calmly and appropriately
• Perform other related duties as assigned by the Guest Services Supervisor

What We're Looking For

• Must be 18 years of age or older
• Strong communication and interpersonal skills
• Clean, professional appearance and a customer-first attitude
• Ability to remain calm and courteous in busy or high-pressure situations
• Willingness to work an event-driven schedule including evenings, weekends, and holidays
• Prior experience in customer service, hospitality, or security is a plus but not required

Why You'll Love Working with Erie Events We offer flexible, event-based opportunities ideal for students, retirees, or anyone looking to earn extra income in a fun, dynamic environment. Perks may include:

• Competitive wages paid biweekly
• Paid time off (available to both part- and full-time employees)
• Flexible scheduling
• Complimentary access to events across our four venues
• Employee referral program
• Employee assistance program – 100% confidential
• Annual employee appreciation event
• "Behind the Scenes" recognition awards

Our Commitment to Inclusion Erie Events is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone feels respected, included, and empowered to succeed—regardless of background or identity.

Ready to help welcome thousands of guests to unforgettable experiences? Apply today and join the Guest Services team at Erie Events.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.