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SaaS Customer Support Agent — Hybrid; ‑One

Job in Erie, Erie County, Pennsylvania, 16501, USA
Listing for: Fastmail
Full Time position
Listed on 2026-07-24
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 43124 - 71874 USD Yearly USD 43124.00 71874.00 YEAR
Job Description & How to Apply Below
Position: SaaS Customer Support Agent — Hybrid (Day‑One Benefits)

Fastmail in Philadelphia is seeking a Customer Support Agent to join our team. You’ll help customers solve problems with kindness, troubleshoot technical issues, and communicate clearly to ensure understanding.

You’ll work with a global team, learn our email and calendar products, and contribute to helpful documentation and self-service resources while maintaining privacy and security best practices.

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