Customer Satisfaction Coordinator

Job Description VICTAULIC Customer Satisfaction Coordinator

Commerce Park

Full-Time

Materials Operations

Victaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.

At Victaulic, we're committed to constructing a better world for and with our people.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

We're looking for a Customer Satisfaction Coordinator to serve as the liaison between Customer Care, Manufacturing, and Supply Chain. You'll analyze and resolve customer requests for compressed schedule material inquiries, monitor and expedite orders, and maintain close communication with Customer Care regarding order disposition and any changes to expedited or COM dates. This role calls for a professional, service-oriented approach and close collaboration across the organization to keep customers satisfied and orders on track.

• Act as the liaison between Customer Care, Manufacturing, and Supply Chain.
• Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members.
• Utilize Qlik View reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified.
• Apply understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support Customer Care team members with product delivery requirements.
• Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain; maintain close communication with Customer Care regarding disposition of order requirements.
• Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests.
• Maintain communication with Customer Care team members and Management regarding any changes in expedited dates and/or COM dates.
• Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager.
• Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to the policies and procedures established by the…