Director, Customer Support Operations & Performance
Listed on 2026-09-17
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Customer Service/HelpDesk
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Management
Bob’s Discount Furniture is seeking a Director of Customer Support Operations to lead in‑house and third‑party contact centers, delivering exceptional service and driving performance. This role directs end‑to‑end operations, vendor management, technology optimization, and a culture of high performance.
The role requires building on data and insights to improve KPIs, and leading a team of center managers toward a world‑class customer experience.
We are seeking a motivated Director, Customer Support Operations & Performance to join Bob's Discount Furniture in PA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Director, Customer Support Operations & Performance role in the description above.
We appreciate your interest in this position.
Join Bob's Discount Furniture and contribute to our ongoing work.
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