Loan Servicer

Loan Servicer

A Loan Servicer ensures the best possible experience with regards to the life of the client's loan. In this position, a Loan Servicer is responsible for the upload of closed loans on our core system, performs maintenance on the core system with any changes that may occur throughout the life of the loan, and ensures all loans meet the compliance standards.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Onboarding of New Loans
• System Maintenance For Changes That Occur Throughout the Life of the Loan
• Loan Payment Posting and Corrections
• Daily Balancing of Loan Related Accounts and General Ledgers
• Insurance Tracking and Collateral Releases

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect – Demonstrate that the feelings and rights of others are valued.
• Client Focus – Ensure that the relationships we build with customers and co-workers are our top priority.
• Inclusion – Embrace one another's unique backgrounds, perspectives, beliefs, and experiences that demonstrate and support a welcoming environment. Display an empathetic approach to interactions and promote a feeling of belonging among co-workers and clients alike.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership – Influence towards the achievement of goals and take a leadership role in projects, initiatives, processes, or tasks, regardless of position.
• Integrity – Demonstrate that honesty and having strong business ethics are practiced and abide by company policies and procedures.
• Collaboration – Work with others to produce and create excellence.
• Volunteerism – Represent the organization in the community.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability – Maintain personal responsibility.
• Innovation – Think outside the box for new and original ideas. Evaluate processes and recommend solutions to improve experiences or efficiency.
• Professionalism – Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment.

POSITION LEVEL(S) EXPECTATIONS (if applicable)

• Loan Servicer I – Complete daily tasks within the department's servicing standards.
• Loan Servicer II – Complete daily tasks within the department's servicing standards and work with the department managers to meet the prerequisites of a Loan Servicer II.
• Loan Servicer Team Lead – Complete daily tasks within the department's servicing standards while overseeing and directing the team to meet operational goals.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Takes advantage of training opportunities to advance knowledge of rules and regulations that affect the servicing process. Looks for opportunities to improve and make processes more efficient. Advancement in this career includes a demonstration of all aspects of the loan-servicing department and the responsibilities within the department.

Training tracks are available to help employees understand how this job impacts other areas of the bank, provide tools to have effective conversations, and be successful in a new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. May require some travel.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required.

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses…