Cash Collection Associate

Position Summary

*** This Position is Open to EST and CST Time Zones.
*** The Cash Collection Associate reports to the US Credit & Collection Manager and is responsible for supporting the execution of the accounts receivable collection process for the Zoetis U.S. customer portfolio. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining strong customer relationships, and ensuring compliance with established credit policies and financial performance metrics.

• Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.
• Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.
• Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.
• Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.
• Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.
• Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.
• Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.
• Support collection activities that may involve external collection agencies when appropriate.
• Complete assigned projects and initiatives, including Quarterly Old Items List reviews, Credit Card Auto Pay decline management, E-Check rejection follow-up, EZPay rejection resolution.
• Ensure accurate and timely reporting of financial metrics while meeting established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Required High School Diploma or equivalent.
• Minimum of one (1) year of Accounts Receivable or Collections experience.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office applications, including Excel and Word.
• Preferred Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience working with SAP.
• Experience in a high-volume collections or shared services environment.
• Experience with B2B Collections.

• Strong customer service and relationship-management skills.
• Reconciliation Skills (comparing data across different systems or databases to ensure accuracy, consistency, and integrity)
• Excellent problem-solving and analytical abilities.
• Ability to prioritize workload and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively across departments and functions.
• Comfortable handling difficult collection conversations while maintaining professionalism.

The U.S. hourly salary range for this full-time position is $21.00 to $33.00. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentives. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Why Join Zoetis? At Zoetis, you'll be part of a global leader in animal health, helping support financial operations that enable the company to deliver innovative products and services to customers worldwide. This role offers the opportunity to collaborate across multiple business functions while developing expertise in credit, collections, and customer account management.

Full time Regular Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Zoetis also…