Collateral Processor Specialist - Retail Bank Operations

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Collateral Processor Specialist within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA, Cleveland, OH or Miamisburg, OH.

Schedule:

Monday - Friday 7:00am
-4:00 pm EST

• Review title binders to determine if there is an outstanding unreleased lien
• Verify public records through county websites and offices
• Must be able to coordinate with internal and external partners to resolve title issues
• Research legal descriptions and verify they are correct and match deed
• Assess fees to correct title issues
• Monitor pipeline of 100-200 accounts meeting timely deadlines
• Must be able to request releases for prior mortgages
• Must know how to file a title claim
• Must have clear and concise notes on multiple systems
• Clear communication with requestors through email and phone services

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Utilizing standard procedures, executes complex or escalated collateral processing activities. May have specific responsibility for specialized product or functional area. Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions. Facilitates, coordinates and supports training and of new employees and junior team members.
• Provides responses and documentation to inquiries and ad hoc requests. Completes complex research. Provides feedback on workflow and work received.
• Reviews unique transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Monitors and drives report validation and analysis.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Business Administration
• Corporate Finance
• Documentations
• Economic Policy
• Investment Management
• Legal Operations
• Real Estate
• Trading Strategies

• Accuracy and Attention to Detail
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Operational Functions
• Problem Management Process
• Products and Services
• Standard Operating Procedures

Roles at this level typically require an Associates or equivalent degree as well as related…