Prequalification Specialist

Description

The Prequalification Specialist is responsible for reviewing and completing residential mortgage prequalification requests in accordance with established bank policies, investor guidelines, and applicable regulatory requirements. This role serves as a key support function to Lenders and other lending personnel by assessing preliminary borrower qualification, analyzing income, assets, liabilities, and credit information, and communicating findings in a timely and professional manner. Escalates exceptions, C-score approvals and guideline interpretation questions to management with appropriate authority.

The Prequalification Specialist is also responsible for completing contractor authorization reviews in compliance with established contractor approval procedures.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

• Review and complete mortgage prequalification requests accurately and timely while adhering to internal underwriting guidelines, secondary market requirements, and applicable lending regulations.
• Analyze borrower income, assets, credit, liabilities, and other qualifying factors to determine preliminary mortgage eligibility and borrowing capacity.
• Escalates exceptions and guideline interpretation questions to management with appropriate authority.
• Communicate prequalification decisions, conditions, and supporting documentation requirements to Lenders and other lending personnel.
• Review, process, and maintain contractor authorization requests, ensuring compliance with organizational policies and contractor approval requirements.
• Maintain accurate records and documentation while providing exceptional service to internal departments, borrowers, contractors, and external business partners.

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Treats customers, lenders, contractors, and coworkers with professionalism, courtesy, and fairness.
• Maintains confidentiality of customer and business information while fostering trust and mutual respect.
• Values diverse perspectives and approaches when addressing lending and operational challenges.

• Delivers timely, accurate, and responsive service to internal and external clients.
• Anticipates client needs and proactively communicates requirements, conditions, and next steps.
• Demonstrates a commitment to helping borrowers and lending staff navigate the prequalification and contractor authorization processes efficiently and effectively.

• Creates a welcoming and supportive environment that values diversity and ensures equitable treatment for all clients and coworkers.
• Communicates clearly and respectfully with individuals from varying backgrounds and experiences.
• Contributes to a culture of teamwork, engagement, and belonging throughout the organization.

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Takes initiative in identifying issues, resolving challenges, and improving processes.
• Serves as a knowledgeable resource to lending staff regarding prequalification requirements, contractor authorizations, and guideline interpretations.
• Demonstrates ownership of responsibilities and supports organizational goals through proactive action.

• Consistently adheres to regulatory requirements, investor guidelines, and internal policies.
• Exercises sound judgment and ethical decision-making when reviewing borrower information and contractor authorization requests.
• Maintains confidentiality and handles sensitive information responsibly and professionally.

• Works effectively with Lenders, Underwriters, Processors, Branch Personnel, and other stakeholders to achieve timely and accurate outcomes.
• Shares knowledge and supports team members to promote operational efficiency and service excellence.
• Contributes constructively to discussions, process improvements, and organizational initiatives.

• Supports community engagement activities and organizational volunteer initiatives when opportunities arise.
• Demonstrates commitment to the organization's mission, values, and community involvement efforts.
• Serves as a positive ambassador for the organization both within the…