Office Assistant II - Lakefront Primary Care North

a {

text-decoration: none;

color: #464feb;

}

tr th, tr td {

border: 1px solid #;

}

tr th {

background-color: #;

}

Join our team at Lakefront Primary Care North as an Office Assistant II, where you'll play an important role in creating a positive experience for every patient we serve. This position is ideal for someone who is organized, friendly, and committed to providing exceptional customer service in a busy healthcare setting. You'll support both front‑office operations and clinical teams by ensuring accurate information, smooth scheduling, and helpful communication.

If you're ready to make a meaningful impact each day, we encourage you to apply and grow with us.

This full-time position will work Monday through Friday, typically from 8:00am to 5:00pm. Prior medical office experience and knowledge of Epic is preferred. No holidays, evenings or weekends are required.

_Title and starting pay rate of this position may vary based on years of experience._

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Prepare patient charts for upcoming appointments.

+ Completes necessary paperwork such as encounter forms and referrals.

+ Use computer system to generate information necessary for billing.

+ Maintain a clean, orderly waiting area including beverage area and reading materials.

+ Answer questions regarding patient appointments and testing.

+ Greet and register patients in a polite, prompt, helpful manner.

+ Provide any necessary instructions/directions.

+ Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Assist with inpatient billing process.

+ Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

+ Process medical records release requests.

+ Identify stock levels of office supplies and assist with ordering/inventory management.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Answer telephone, screens calls, takes messages and provides information in a courteous manner.

+ Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ Schedule, coordinate and reschedule patient appointments.

+ Relay necessary messages to staff and providers.

+ High school diploma or GED Three years of work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred.

+ Word processing and computer experience required.

Licensure, Certifications, and Clearances:

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran