AI Governance & Scrum Master Lead

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
* We’re looking for builders who want to be early — not in a startup with no guardrails, and not in a legacy organization where change is slow, but in the rare middle ground where innovation actually ships. This team has a clear mandate and strong executive air cover: AI and automation were called out as a strategic priority on our most recent earnings call and are top of mind for the CEO and executive team, with direct support from senior leadership.

The opportunity is ownership — helping reimagine how banking gets done by blending legacy and modern technologies, building durable capabilities from the ground up, and contributing to a model for what a 21st-century bank can look like.
* Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
** We get you further, faster.
**** Focused on you:
We
** provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
** On the leading edge:
** We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
** Proven reliability:
** We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
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* What You’ll Do:

** The AI Governance & Scrum Master Lead will play a foundational role in enabling Customers Bank’s AI, automation, and data-driven initiatives to scale in a responsible, well-governed, and predictable manner. This is an opportunity to join at the ground floor of the bank’s AI and automation journey and help define how intelligent solutions are governed, delivered, and operationalized across the enterprise.

Working as part of a cross-functional delta team, the AI Governance & Scrum Master Lead will partner closely with RPA developers, data engineers, analytics teams, and business stakeholders to ensure AI-enabled solutions are delivered effectively while meeting regulatory, risk, and ethical standards. The role emphasizes both delivery execution discipline and AI governance leadership, with a strong focus on transparency, accountability, and sustainable adoption.

This position sits within the data and strategy organization and contributes directly to high-visibility initiatives tied to operational efficiency, automation, and AI enablement.
** Key Responsibilities
*** Establish and maintain AI governance frameworks, standards, and controls to ensure responsible and compliant use of AI and automation across the organization.
* Partner with Risk, Compliance, Legal, and Technology teams to ensure AI-enabled solutions align with regulatory requirements, internal policies, and ethical guidelines.
* Serve as Scrum Master for AI, automation, and data-focused delivery teams, facilitating sprint planning, standups, reviews, and retrospectives.
* Drive delivery discipline by tracking progress, risks, dependencies, and outcomes across cross-functional initiatives.
* Remove impediments and foster strong collaboration across business and technical teams operating within the delta team model.
* Support documentation, audit readiness, and transparency for AI-enabled workflows, models, and automation solutions.
* Monitor delivery performance and operational outcomes using KPIs and dashboards; provide insights and recommendations for continuous improvement.
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