Business System Analyst - Onsite, PA

OCYF has a specific need for highly skilled staff augmentation to support current IT system development and maintenance while also transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Governor’s Executive Order issued on July 31, 2019 to procure a statewide child welfare case management system. Current IT systems must be supported until OCYF makes a full transition to the new system, which is expected to occur after 2023.

Business Process Alignment (BPR) and User Stories with CW CM stakeholders are planned for the remainder of the 2022 calendar year and subsequent activities such as data clean-up and conversion, and system design/configuration are planned to begin in 2022. Following the implementation of the CWCM System, this position will continue to monitor and support the maintenance and enhancements to the system.

OVERSITE/CONTRACTOR MONITORING

The Office of Children, Youth and Families, Division of Systems and Data Management will oversee the work assignment. This contractor will report to the Systems Section Supervisor.

RESOURCES

DHS shall provide office space within its office at the Harrisburg Uptown Building (HUB), 2525 North 7th St, Harrisburg, PA 17110. In addition, DHS will supply all necessary hardware, software, network connection, phone and fax for daily use as needed to complete assigned work items. If the contractor in question is approved for part-time or full-time telework, the contractor will be permitted to take equipment home as per OCYF’s telework policy.

TRAVEL

IT System planning, implementation and testing activities for current applications and the CW CM may require travel outside the Harrisburg area. OCYF provides assistance to the 67 County Children and Youth Agencies (CCYA) and four OCYF Regional Offices in Harrisburg, Pittsburgh, Philadelphia and Scranton.

CONTRACTOR REQUIREMENTS

1. Points of contact

2. Criminal History Background Check

3. Security access

OBJECTIVES OF ENGAGEMENT

The contractor’s primary responsibilities will be to manage specific components and/or initiatives that support OCYF IT systems and users. This contractor manages CWIS functionality for the Child Line Systems Unit and is responsible for monitoring system changes and issues reported by users. The contractor also manages the monthly expunction process and coordinates with OCYF and other vendor staffs to ensure the process works correctly.

The contractor is responsible for supporting subject matter experts in development user requirements, reviewing project deliverable and performing user acceptance testing. The contractor is also responsible for tracking project work to ensure compliance with identified timelines and scope. The contractor serves as the BA team lead for the Quality Assurance and Administrative Support Unit (QAASU) as well as for the Regional Offices.

TASKS TO BE PERFORMED

Specific tasks for the contractor are:

1. Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team.

2. Manages submission and tracking of system defects and change requests related to assigned system components.

3. Manages processes and timelines associated with Child Line expunctions, ensuring compliance with the state requirements.

4. Provides weekly reports to OCYF Regional Offices indicating the status of pending reports to ensure statutory deadlines are met.

5. Manages work associated with addressing data quality for CWIS person records.

6. Reviews user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities.

7. Responsible for compliance with standards and procedures specific to assigned initiatives.

8. Manage and track progress against the project schedule and scope.

9. Anticipate issues and proactively address them. Identify and track issues.

10. Build and maintain relationships with key stakeholders and customer representatives.

11. Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical…