Systems Engineer

Responsibilities & Duties

• Build, configure, and maintain local development and testing environments
• Support internal teams with deployment requests, configuration, and troubleshooting
• Manage application installs and upgrades for both hosted and on-prem customers
• Deploy dev pushes and hotfixes for validation and customer support
• Assist with database migrations, scripting, and standards enforcement (SQL Server)
• Maintain and improve automation around installs, configuration, and environment readiness
• Provide technical support to internal departments and customer technical staff
• Document deployment processes, environment configurations, and troubleshooting playbooks
• Identify and implement automation and AI-assisted solutions to reduce manual effort in deployments, upgrades, diagnostics, and environment validation.
• Leverage AI-driven tools or techniques to accelerate troubleshooting, log analysis, deployment verification, and process optimization.
• Continuously assess existing Dev Ops and support workflows to eliminate manual steps and improve speed, consistency, and reliability.
• Act as a technical innovator, bringing a “how can this be automated?” mindset to every recurring operational task.
• Enhance upgrade throughput through automation, aiming to enable multiple upgrades per week while maintaining quality, rollback safety, and customer confidence.
• Support Professional Services deployments, including data migrations for POCs and new customer implementations, aligned with Statements of Work (SOWs).
• Partner with R&D on release readiness, including environment preparation, database changes, and deployment validation.
• Serve as liaison for NLETS-related environments and access, coordinating with external teams while ensuring scope alignment and proper cross-charging when work extends beyond Dev Ops responsibilities.

• Must reside in the United States
• Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or relevant experience
• 3+ years in a Dev Ops, systems administration, or infrastructure support role
• Strong knowledge of Windows Server, IIS, and Power Shell scripting
• Experience with SQL Server, scripting, and performance basics
• Experience in cloud platforms (Azure, Nlets, AWS) and cloud architecture
• Familiarity with Azure Dev Ops, pipelines, and version control systems (Git)
• Experience deploying .NET applications and managing configuration files
• Understanding of software packaging and deployment techniques (e.g., MSI, Click Once)
• Demonstrated experience improving deployment or operational processes through automation or AI-assisted tooling
• Must be able to pass a full background check