Desktop Engineer

Onsite in Malvern PA - Need to be on site for all 5 Days. Shift Timing will be 1 PM to 10 PM EST. Desktop Engineer Candidate should have worked as a desktop engineer in Manufacturing lab environment.

Technician Skillset Required

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Center IT equipment, including but not limited to scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, displays) and for IT devices and mobility support/management.
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
• Good knowledge and experience in managing power shutdown maintenance activities, including shutting down network devices and servers in Data Center.
• Manage IT asset lifecycle management for the location/region, including asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switches, Firewalls, Wireless Access Points).
• Knowledge / Understanding of GMP and GxP.
• Knowledge / Experience working in a Clean Room environment and/or Manufacturing environment.
• Strong focus on quality and attention to detail.
• Provide smart Hands and Feet support for Technology team on demand.
• Rack and Stack support for commissioning/decommissioning infrastructure devices.
• Provide physical access to vendors on demand for site/communication rooms IDF/MDF/MMR and Data Center/Server room.
• Printer management and usage monitoring; coordinate with vendors to ensure print services continuity.
• Coordination for cable patching with vendors or enable on demand.
• Ensure basic network connectivity (LAN), Wi-Fi access, video (Tandberg), printer/voice availability at site.
• Installing and configuring hardware and software components to ensure usability by end users.
• Advanced Microsoft skills (server support, etc.).