Senior Lead Business Analyst

Senior Lead Software Analyst, Technical Support

Majesco isn't just riding the AI wave – we're leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we've reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes.

Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.

In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation h 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement.

Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You'll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you're looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what's next for intelligent insurance and retirement technology, Majesco is where that work happens.

The Senior Lead Software Analyst, Technical Support is a mid-level technical role focused on solving enterprise applications, data, and system challenges across Property & Casualty insurance platforms. Working closely with Engineering, Product, Cloud Operations, and customer-facing teams, this role leverages SQL, Oracle, and analytical expertise to investigate issues, identify root causes, develop solutions, and improve the reliability and performance of mission-critical systems.

This role is ideal for an analytical technology professional who enjoys solving difficult technical problems, working across multiple disciplines, and using data-driven insights to deliver business value. Candidates with backgrounds in systems analysis, enterprise applications, software support, data analysis, or technical consulting are encouraged to apply.

Majesco is a remote-first company; however, this position requires working onsite five days per week at our client location in Erie, Pennsylvania. Candidates must reside in or relocate to the Erie area. Relocation assistance may be available for highly qualified candidates.

Work Authorization:
This position requires candidates to be U.S. Citizens or Green Card holders who are authorized to work in the United States. Visa sponsorship is not available for this role.

What you will do

Technical Investigation & Problem Solving

• Investigate complex application, data, and system issues across enterprise insurance platforms using SQL, Oracle, and analytical tools.
• Perform root cause analysis to identify underlying technical and business issues rather than simply addressing symptoms.
• Develop and implement sustainable solutions that improve system reliability, data integrity, and customer experience.

Data Analysis & Solution Development

• Analyze policy, billing, and transactional data to identify inconsistencies, trends, and opportunities for improvement.
• Execute data corrections while adhering to governance, security, compliance, and audit standards.
• Recommend automation and process improvements that reduce recurring issues and increase operational efficiency.

Cross-Functional…