Senior Solutions Engineer, Media

How You Will Help

As a Senior Solutions Engineer, you’ll be pivotal in driving innovation and success by partnering with sales, product, and engineering teams to design tailored technical solutions for our customers, with a focus on supporting our media measurement and audience business. You’ll facilitate decision-making and alignment across teams, removing barriers to close new business opportunities. By solving critical business needs, you’ll ensure long-term customer success and inform our product roadmap and business strategy to meet evolving market demands efficiently.

What You Will Do

• Own the pre-sales development and documentation of SaaS configurations and technical solutions
• Build relationships with clients as their primary technical resource throughout the sales cycle
• Understand the customer’s business needs and use case to develop creative solutions that drive satisfaction and lead to long term engagements
• Support clients with internal decisions regarding their technology stack and configuration for the use of Health Verity products
• Scope solutions to fit within a customer’s budget and timeline
• Inform strategic decisions on new product/feature development and commitment of internal resources
• Work with internal teams to determine level of effort and feasibility of novel workflows and configurations
• Develop technical workflow diagrams
• Initiate process improvement initiatives to speed up the sales process and ensure seamless transitions to post-sale customer teams
• Support the media sales team by supporting existing customers utilizing Health Verity Audiences and Media Measurement solutions, explain our methodology and solutions to prospective customers, and solution for new clients onboarding to either product offering

How success is defined

• High customer satisfaction:
  Consistently deliver solutions accurately and on time, scoring well internally
• Timely solution delivery:
  Meet or exceed turnaround times for clients and internal stakeholders
• Expertise in Health Verity tools:
  Operate independently with solid knowledge of Health Verity’s tools and procedures
• Technical solution creation: conduct in-depth requirements analysis to fully assess client needs, design the solutions to meet those needs, and effectively convey Health Verity’s vision to the clients
• Heath Verity offering expertise: fully understand the client value of all Health Verity’s technical and data offering
• Professional representation:
  Professionally showcase Health Verity’s solutions to clients and internal stakeholders, while taking the lead in opportunity management processes
• Collaborative team player:
  Actively contribute to teamwork and collaboration across Health Verity, fostering a cohesive and supportive work environment

Required skills and experience

• 5+ experience in a technical pre-sales role (e.g. sales engineering, solutions architect), preferably in the SaaS B2B space or equivalent experience in product or data workflow design
• 3+ years work in a client facing role and project management experience in a complex technical environment
• 3+ years of experience using SaaS products in the workplace (e.g. Salesforce, JIRA, Confluence, and Lucid Chart or similar software)
• 1+ year of experience building AI-enabled internal and/or client-facing solutions using low code or no code tooling (LLM, workflow automation, agents)
• Strong written and verbal communication skills and experience collaborating across varying levels of stakeholders

Desired skills and experience

• Familiarity with the healthcare industry and data ecosystem; direct experience working with large healthcare datasets a plus.
• Familiarity with SQL, Python, Databricks, ETL processes, and AWS environments
• Knowledge and experience in a regulated industry (e.g. HIPAA)
• Knowledge and experience in digital & tv advertising, media audience targeting, and advertising campaign measurement
• Familiarity with media technology: media and website pixeling, activating programmatic campaigns via DSPs

Base salary for the role is commensurate with experience and can range between $120, + annual bonus opportunity.

Our main office is located in Center City, Philadelphia, where we operate on a hybrid…