Associate Director, CSSM Systems Lead, Hybrid

The CSSM Systems Lead represents trial-level operational needs and CSSM business processes in the design, implementation, and ongoing optimization of clinical systems, serving as a key liaison between CSSM users, Business System Owners (BSOs), and IT to ensure systems support trial execution.

• Trial-Level Business Representation:
  Represent CSSM and trial-level user needs in system enhancements, implementations, and optimization; liaison between CSSM CoE, CSSM users, BSOs, system SMEs, and IT; partner with Global Clinical Development process owners, CSSM CoE, and CSSM leadership to support end-to-end trial processes.
• User Support & Issue Management:
  Build/sustain a CSSM Systems SME network; define support expectations and escalation pathways; serve as point of contact for system inquiries/escalations; troubleshoot with IT product/TOPS/BSOs to identify root causes; drive improvements via enhancements and/or process updates.
• Training & Change Management:
  Design/deliver training with CSSM CoE, Regional Systems Leads, and CSSM Systems SMEs; develop targeted training materials/communications with BSOs; partner with Change Management teams to drive adoption.
• Process Improvement & Innovation:
  Analyze workflows to find inefficiencies; support continuous improvement; support innovation pilots and implementation of new digital/system capabilities.
• Data Quality & Compliance Support:
  Promote timely, compliant data entry (e.g., CTMS, eTMF); address data quality with RSLs/CSSM SMEs/DIA; support data monitoring, issue resolution, and compliance readiness.
• Stakeholder Engagement & Communication:
  Gather feedback, communicate updates; analyze usage/data/user behavior trends; partner with communications teams for clear messaging.

• Bachelor’s degree or equivalent in relevant area.

• 2+ years CSSM (Clinical Sciences and Study Management); SME Network Leadership;
  Change & Adoption Leadership.

• Change Management
• Clinical Project Management
• Clinical Trial Management Systems (CTMS)
• Clinical Trials Operations
• Communication
• Cross-Functional Collaboration
• Influencing Skills
• Process Improvements
• Root Cause Analysis (RCA)
• Stakeholder Management
• Training and Development

Apply via  (or Workday Jobs Hub for current employees). Final date to receive applications is stated on the posting.