Service Support and Dispatch Associate

Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, defense, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services—from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity, Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Belcan’s unique capabilities have led to continuous growth and success for nearly 60 years.

Job Title:

Service Support and Dispatch Associate – Hybrid role

Location:

Indianola, PA ZIP Code: 15051

We provide a competitive pay and benefits package. This position offers a pay range of $24/hr, however Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

• Provides call support for all customer inquiries including parts orders, pricing and shipping details, part numbers, requests for technical resource dispatching, and credit/billing troubleshooting to support the Radiology devices.
• Manages parts order process and dispatch console for Field Service teams.
• Supports Client Field Teams with facilitating resolution of system data and supporting Install Dismantle Report updates.
• Utilizes SAP and CRM systems to professionally document customer/field calls and their resolution; calls can be received via phone, CRM, email, and web.
• Assists in supporting other assigned projects/tasks requiring data input, document research and analysis, and/or metric tracking, cross‑functional teamwork.
• Assists in training and onboarding; assists with training documentation and training delivery as needed.

• Associate degree in business or technical discipline with 6 months of overall experience OR High School Diploma/GED and 2 years of overall experience working in a call center environment and/or customer relations/facing or remote service support role.
• Proficiency in Microsoft Office product suite; specifically, Outlook and Excel are required as well as familiarity working within Microsoft Teams.
• Working knowledge of CRM systems (e.g., Salesforce, Service Max, SAP) is preferred.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.