Sr. Lab System Support Engineer

Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

• Lab system life cycle management
• Lab system business processes understanding in pharmaceutical regulatory environment

Manage end to end lab system lifecycle including implementation, validation, maintenance and decommissioning. Ensure compliance with SDLC, CSV, GxP and regulatory standards. Handle system upgrades, patching, backup and archival, and audit readiness. Act as point of contact for vendors for installation support and issue resolution. Coordinate maintenance upgrades and ensure SLA and regulatory compliance. Understand lab workflows and align systems with business and regulatory requirements.

Ensure compliance with GLP, GMP, GxP and data integrity standards. Collaborate with QA, IT and lab teams to support audits and process improvements.

• Good knowledge and understanding of GxP
• Good knowledge of Computer System Validation
• Good understanding of laboratory instruments and analytical techniques
• Familiarity with lab software systems
• Strong problem‑solving and communication skills
• Ability to work in a regulated environment and follow SOPs
• Good knowledge of ticketing systems (Service Now/Remedy, etc.)
• Good knowledge of the Problem/Deviation/Change/CAPA Management Process

• Provide first‑level hands‑and‑feet support for laboratory software systems and instrument integration platforms
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions)
• Coordinate PC/network hardware support with Desktop support team
• Communicate with vendors and coordinate during system hardware failures and other maintenances
• Backup standalone and benchtop systems on a regular basis
• Upgrade application software on standalone systems
• Onboard and off‑board lab systems
• Coordinate monthly patching
• Restore and backup lab systems
• Troubleshoot software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers)
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures
• Help maintain audit trails and support data archival processes
• Support compliance with GLP, GMP, and FDA regulations
• Ensure systems are validated and maintained according to SOPs and validation protocols
• Work closely with lab analysts, QA, and IT teams to resolve system‑related issues
• Participate in cross‑functional meetings to improve lab workflows and system performance
• Support audit queries from the LAB IT side