IT SPECIALIST

NOW HIRING HYBRID IT SUPPORT SPECIALIST

POSITION STATEMENT:

• The IT Specialist will:
• Report all information pertaining to all key indicators of the organization to include but not be limited to Information System Issues. The IT Support Specialist will function with autonomy, diplomacy and professionalism within the guidelines established by this organization.
• Promote the well-being of the human aspect of this organization and report any concerns to the Technical Operations Manager
• Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization
• Be an advocate for all the policies and protocols of the organization

RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS:

• INFORMATION SYSTEM
• Software Programs
• Monitor and maintain current software programs
• Implement new and update old software programs
• Work with Software vendor to assure compliance of same
• Maintain network functions and problem solve as required
• Learn new programs, and train/monitor staff
• Ensure licensing of all new software programs
• Assist the Technical Operations Manager to purchase and set up new and existing software programs.
• Review and present all facts pertaining to financial obligations of software purchases and updates.
• Hardware
• Diagnose, repair, and replace malfunctioning hardware components, including desktop, laptop, printer and peripherals.
• Make recommendations for new hardware and assist in the contract negotiations with computer technology companies
• Monitor and update system as necessary to avoid problems
• Problem solve PC applications and offer training to support staff
• Ensure registration and/or licensing compliance with all PC applications
• Assist the Technical Operations Manager purchase and maintain new and existing hardware
• Review and present all facts pertaining to financial obligations of hardware purchases and updates
• Inventory
• Develop and maintain hardware and software inventory
• Network Administration
• Administer Windows- based network and infrastructure
• Administer remote connections
• Perform all user administration tasks
• Account management
• Folder permissions
• User support/training
• Administer security systems
• Physical security systems
• Firewall and VPN technologies

• Manage, configure, and maintain communications equipment
• Cellular telephones
• Landline telephones

• Consumer information systems

MINIMUM EDUCATION AND EXPERIENCE QUALIFICATION REQUIREMENTS:

• Associate degree or Technical Certifications

REQUIRED SKILLS:

• One (1) to Three (3) years in Information Technology or related field
• Strong customer service orientation with proven accomplishments
• Excellent computer skills and background to include:
• Microsoft Operating Systems
• 365/M365 Suite
• Adobe systems
• Database fundamentals
• Azure AD
• AV Software
• Knowledge of computer hardware and software
• Excellent communication skills
• Excellent organization skills
• Team Player

NETWORK FUNCTIONS:

• Policies on Confidentiality
• Fiscal/ Office/ Programming/Human Resources, EEOC/EOE/BEO STANDARDS
• ODP/OMHSAS/CYS/CMS Policies and procedure
• Observes all Agency’s Policies and Procedures
• Able to work appropriately with all persons
• Actively demonstrates leadership in behavior supportive of the organization
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties

EQUIPMENT/MACHINES:

• VEHICLE REQUIREMENTS:
• Current driver’s license, driver registration and a functional vehicle
• EQUIPMENT OPERATIONS:
• Telephone:
  Cellular
  - Multi-line, Calculator, Copier, Fax, Computer
• COMPUTER SOFTWARE APPLICATIONS:
• Has knowledge of each program

WORK SETTING/TRAVEL:

Hybrid, with a heavy traveling between affiliates

PHYSICAL DEMANDS:

• Individual must be able to meet physical requirements of the job:
• Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting –

ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE:

• Blood borne Pathogens, Right
  - To- Know, HIPAA, Security Acts, Fire & Safety

WORKING CONDITIONS:

• Environment(s) is modern, well-lit office facilities

ADHERE TO AND FOLLOW:

• The By-Laws of the Corporation and as set forth in the Articles of…