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Senior CX Metrics & Dashboards Analyst
Job in
Erie, Erie County, Pennsylvania, 16501, USA
Listed on 2026-08-28
Listing for:
Darktrace
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Business Intelligence, Data Analyst, IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Darktrace is seeking a Senior Customer Experience Operations Analyst to build CX metrics dashboards across Professional Services, Customer Success, Analyst Services and Support.
You will map data from Salesforce, Gong and proprietary apps, own the CX-layer logic, and partner with IT and Data Warehouse teams to deliver reliable, actionable insights. This remote role requires ETZ residency and a phased analytics roadmap with business-facing outputs.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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