Business Requirement Lead

Job Title

This role involves a comprehensive set of responsibilities centered on managing and translating business needs into actionable technical solutions. The individual will be responsible for reviewing high-level vision statements and impact assessments, as well as eliciting, analyzing, documenting, and managing business requirements throughout the entire project lifecycle. A key aspect of this position is ensuring that all requirements are complete, consistent, unambiguous, and verifiable, and effectively managing any changes and their impacts.

The role acts as a crucial liaison between business stakeholders and various technical teams, including external vendors. It requires close collaboration with Product Business Analysts to ensure detailed specifications are developed and are traceable to higher-level requirements. Furthermore, this individual will ensure that functional specifications created by technical teams align with business requirements and effectively meet business needs.

Coordination and collaboration are essential, spanning across Product, Architecture, Quality, Delivery, Security, and Vendor teams. Finally, the position also supports project re-estimation activities.

Essential Responsibilities

• Provide strategic consultation to business customers in defining or designing business processes, functions and organizational structures, as well as in researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques. Participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
• Specifies and designs large or complex systems, solutions, networks, infrastructure elements, or processes. Selects appropriate design standards, methods and tools and ensures that they are applied effectively. Reviews others' system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Establishes policy for selection of architecture components. Evaluates and undertakes impact analysis on major design options.
  
  Ensures that the system architecture balances functional, service quality and systems management requirements. Uses appropriate tools, including models of components and interfaces, to contribute to the development of architectures. Produces detailed component requirements, specifications and translates these into detailed solutions/designs for implementation using selected products. Provides advice on technical aspects of system development, integration (including requests for changes, deviations from specifications, etc.)
  
  and processes. Ensures that relevant technical and business strategies, policies, standards and practices are applied correctly.
• Selects and uses tools and methods to establish, clarify, and communicate the functional and non-functional requirements of system users, their characteristics, and tasks. Identifies the technical, organizational, and physical environment in which complex products or systems will operate. Identifies, proposes, initiates, and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits.
  
  Modifies existing process improvement approaches and/or develops new approaches to achieving improvement.
• Ensures the resolution of a variety of architecture and business problems/
• Communicates effectively will all levels of organization.
• Manages expectations of customers, partners and management.
• Participates in customer walkthroughs and plans; design and technical walk-throughs; and problem resolution and decision making.
• Interacts with departments across the organization as necessary, including the development and interpretation of complex requirements for peers and other staff.
• Maintains an in-depth knowledge of specific technical aspects in area of expertise and provides advice regarding their application. The area of specific expertise may be any aspect of information or communication technology, technique, method, process, product, or application area:
• Provides leadership in the areas of expertise and architecture to peers, developers, management and business users including technical expertise, coaching, and ad-hoc training by:
  Preparing presentations on complex issues on the area of expertise:
  Presenting to their peers to ensure consistency to Highmark's strategic direction.
• Other duties as assigned or requested.

Education

Required

• Bachelor's Degree in Information Technology or closely related field

Substitutions

• none

Preferred

• Master Degree

Experience

Required

• 3 years of experience in an IT discipline

Preferred

• Experience in building Customer Service platform, Pega and…