Customer Success Manager

Employer Industry: K–12 Education

• Salary up to $90,000
• Opportunity to earn an annual discretionary bonus based on individual and company performance
• Comprehensive benefits package including 401(k), health insurance, mental health options, and paid time off
• Access to best‑in‑class development programs for professional growth
• Flexible work environment with the potential for remote work
• Work with a pioneer in next‑generation curriculum and assessment, impacting student achievement across the nation

• Own the entire customer journey for a defined book of business from launch through post‑sales, ensuring account success and retention
• Develop and execute strategic success plans aligned with customer goals to facilitate account expansion
• Manage project plans for implementations and work with district personnel to ensure launch readiness
• Analyze account data to understand usage trends, measure impact, and inform ongoing strategy
• Collaborate with internal teams to resolve customer issues and provide timely updates on resolutions

• Bachelor’s Degree or related work experience
• Minimum of 2 years of experience in Account Management or Customer Success
• Excellent verbal, written, and presentation skills
• Strong organizational skills with the ability to manage multiple projects in a fast‑paced environment
• Proven track record in handling customer escalations and fostering positive resolutions

• Experience in education, school/district leadership, or educational publishing/technology
• Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products
• Familiarity with Salesforce, Gainsight, and Google Suite

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