Order Processer | Customer Care

About the Role

We are looking for only the best of the best woodworkers! If that is you, click and apply.

We don’t just build cabinets – we proudly handcraft some of the finest custom cabinetry in the world. Backed by a team of 125 skilled professionals, our work finds its way into homes and businesses across the U.S. through a trusted network of independent dealers. We are innovative, customer‑driven, and craftsmen – Plain & Fancy. The Order Processor will play a key role in communication between the Engineering Team, Production Team, and our customers.

• Experience in cabinetry or a related field is strongly preferred.
• Strong knowledge retention skills.
• High level of communication skills, both verbal and written.
• Strong computer skills.
• Excellent customer service skills.
• Reliable, punctual, and able to work a consistent schedule.
• Cabinet Order Processing: 1 year (Preferred)

• Review purchase orders and specifications for completeness and accuracy.
• Enter orders with precise configuration details, modifications, and custom requests.
• Verify pricing, product codes, finish selections, and special instructions.
• Serve as a primary point of contact for dealers, builders, and designers regarding order status, changes, and clarifications.
• Assist customers with production questions, design adjustments, and technical details related to their cabinetry orders.
• Identify discrepancies or missing information and coordinate with customers and internal teams to resolve them.
• Communicate changes, rush requests, or special handling needs to internal departments.
• Collaborate with other team members to meet production goals and deadlines.

• Job type:
  Full‑time
• Hours:
  
  7:00‑4:30 AM Monday–Thursday, 8:00‑12:00 AM Friday
• Location:
  
  In person – Schaefferstown, PA 17088

• $18–$21 per hour

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Please respond through Indeed or via our website at:  Be sure to include your resume and contact information. Responses without resumes will not be considered.

You may also drop off your resume in person at our only location:
Plain & Fancy Custom Cabinetry
Schaefferstown, PA

Plain & Fancy Custom Cabinetry is an Equal Opportunity Employer

The quickest way to apply is to fill out the form available on our site. If you are unable to upload or complete the electronic form, you may also send a resume to:

Human Resources Department
Plain & Fancy Custom Cabinetry
2550 Stiegel Pike
Schaefferstown, Pennsylvania 17088