RTX Inside Sales Professional Level 1

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet".

The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Inside Sales Professional for Rentokil Terminix Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service.

• Calls Handled per Selling Hour
• Calls to Leads Created %
• Sold $ Value per Selling Hour
• Inside Sale Closing Rate %
• % Achievement to Sales Quota (BST)
• Creative Field Sales Inspections per Selling Hour
• % of Revenue to Sold Sales
• Bundle Rate

Selling & Partnership

• Effectively manage inbound daily sales calls expectations.
• Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
• Consistently achieve and exceed monthly Base Line Sales Target.
• Clearly identify and execute the Inside Sales 6 Step Sales Approach.
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
• Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
• Effectively Execute Residential Campaigns for both new and existing customers.
• Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. During non-peak months, it may be necessary to support campaigns other than Inbound.
• Call volume standards are 12-15 Calls per Hour.
• Meet or exceed a monthly call quality sc
• Meet or exceed an average monthly call quality score above 75%.

Communication, Planning & Tracking

• Communication- speaks with prospective clients- over the telephone, via email, or through web chat software- to discuss our value proposition and lines of business.
• Communicates details to sales partners for successful inspections. This includes taking good notes and conveying customer's needs via sales system, and where required via email/phone
• Tools
  - Makes effective use of Google Apps, CCM Scheduling, and Sales Exec
• Activity Tracking– Log call and email activity (attempts and notes) in tasks accurately and meet deadlines as appropriate.
• Tracks and reports monthly commissions utilizing designated process
• Organizes call and email activities to maximize customer interface time.
• Archives and manages important email communications and documents.