Sales Associate II

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

The Sales Associate II reports to the sales team lead or designee (RSD/RSM or others) and serves as an advanced clinical and technical partner within a defined territory. This role provides expert-level support to surgeons and sales teams in hospitals and ambulatory surgery centers, with increased ownership of key accounts, case planning, and mentoring responsibilities. The Sales Associate II helps drive surgeon satisfaction and territory growth by delivering superior case coverage, proactive account support, and peer coaching.

This position progresses from Sales Associate I and prepares individuals for senior-level clinical or leadership roles.

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
• Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and Med Tech products through procedures with clinical proficiency.
• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers.
• Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS.
• Post procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment.
• Communicate with materials management to collect purchase orders (POs) for Zimmer Biomet invoices.
• Deliver comprehensive clinical education and product training with a problem-solving mindset to surgeons and their healthcare staff.
• Serve as a lead clinical resource for key accounts and strategic customers.
• Helps maintain implant and instrumentation management within each account.
• Mentor and support clinical specialists I team members.
• Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
• Participate in and lead training programs, workshops, and professional conferences.
• Collaborate with sales, marketing, and R&D teams to support product development and customer feedback integration.
• Support clinical trials, including site initiation, training, monitoring, and documentation as needed.
• Ensure compliance with regulatory and ethical standards in all clinical interactions.
• Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory.
• Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases.
• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training.

This is not an exhaustive list of duties or functions and might not…