Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Summary

The Advancement Administrator is responsible for coordinating onsite and off‑site supporters events planned by the Advancement Department at the direction of the Vice President of Advancement and the Advancement Officers. The role also includes maintaining contact with supporters through phone calls and written correspondence.

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second‑mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Administrative:
  • Process all mail received for the Advancement team.
  • Monitor voicemail and respond or direct messages appropriately.
  • Upload mail and documents into donor records in Dynamics 365.
  • Update donor records and marketing lists as needed.
  • Prepare mailings using mail merge, collating collateral, preparing envelopes and labels.
  • Manage email inboxes, track RSVPs, and input donor communications in the CRM.
  • Keep the Advancement calendar updated and send team invitations.
  • Assist with resource orders, ticket arrangements, and other logistics.
  • Support donor mailings, including calendars and end‑of‑year opportunities.
  • Assist with the Legacy Partners program.
  • Prepare or assist with donation receipts.
• Events:
  • Work with the Vice President of Advancement and the Senior Director to schedule and execute events.
  • Maintain the event calendar and coordinate logistics.
  • Secure venues and serve as the point of contact for venue details.
  • Prepare event marketing lists and handle shipping/return of resources.
  • Process event premiums and manage post‑event follow‑up, including expense reports and summary reports.
  • Secure travel arrangements as needed.
• Stewardship:
  • Make thank‑you calls and write cards to supporters.
  • Assist officers with thank‑you gestures such as mailing books, letters, or sending gifts.
  • Respond to supporters and assist with attraction visits and resources.
• Operations:
  • Provide general support for operational needs, including supplies, inventory, and inter‑department coordination.
• Adopt any additional duties assigned by the Vice President of Advancement.

• Must agree with and be able to sign the Statement of Faith.
• Maintain a personal relationship with Jesus Christ and regularly attend a local Bible‑believing church.
• Customer‑service experience representing the ministry to internal staff, external donors, and vendors.
• A team player with strong interpersonal skills who thrives in a fast‑paced, dynamic environment.
• Excellent written, verbal, and phone skills with strong attention to detail.
• Organized and able to coordinate special events in a thorough and timely manner; a “whatever it takes” attitude.
• Strong computer skills (Microsoft Outlook, Excel, and Word); experience with Mail Merge.
• Experience with Microsoft CRM is a plus.
• Capable of working independently with little supervision.
• Must be on‑site during business hours.

• Minimum of three years customer‑service experience.
• Event planning/coordinating experience preferred.
• Formal customer‑service training preferred.
• Proficiency with Word, Excel, and Mail Merge.
• Experience with Microsoft CRM is a plus.
• Three years related work experience or equivalent.
• Knowledge and experience with Answers in Genesis, Creation Museum, and Ark Encounter is preferred.

• Completion of online application.
• Salary requirements.
• Salvation testimony.
• Creation belief statement.
• Confirmation of agreement with the AIW Statement of Faith.
• Completion of background check and pre‑employment drug screen.