Business Analyst II

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today… We have an immediate career opportunity for a Business Analyst II – AGS. The Business Analyst II will serve as a cross-functional resource within AGS. The role will be cross-trained across AGS functions to provide additional capacity, backup coverage, and business continuity while supporting evolving U.S. Customs requirements. The Business Analyst II may also participate when needed in internal stakeholder meetings and, on occasion, external customer meetings and calls as an AGS subject matter expert, alongside Customs Customer Support, Commercial, COG, and other DHL stakeholders.

The role will assist in understanding customer requirements and developing and implementing compliant DHL customs solutions related to U.S. Entity creation and governance, reporting, customer parts lists, continuous bonds, and in-bond setups, as well as support other ad hoc customs-related projects as business needs arise.

• Cross-train and rotate across AGS functions based on business volume, staffing requirements, and operational priorities.
• Support U.S. Entity creation, maintenance, and importer identity requirements.
• Support U.S. Customs Bond activities, including continuous bonds, applications, increases, renewals, surety requirements, and related inquiries.
• Assist with increased bond activity resulting from evolving CBP bonding, importer-vetting, and enforcement requirements.
• Support ACH setup and related customs payment processes.
• Prepare and maintain scheduled and ad hoc U.S. import/customs reports.
• Support customer parts-list maintenance and related customs-data activities.
• Support customer in-bond onboarding and maintenance, including IT, T&E, FTZ, third-party broker, and other approved DHL in-bond solutions.
• Review documentation and customer setup requests for completeness and compliance with U.S. regulatory requirements and established DHL processes.
• Respond to internal inquiries regarding AGS-supported customs processes.
• Provide cross-trained coverage during vacations, absences, vacancies, workload spikes, and other business-continuity needs.
• Identify opportunities to standardize, automate, and improve AGS processes.
• Participate on occasion in customer meetings and conference calls alongside CCS, Commercial, COG, and other DHL stakeholders when required as a subject matter expert in U.S. Entity creation, reporting, customer parts lists, continuous bonds, and in-bond setups, as well as support other ad hoc customs related projects as business needs arise.
• Assist in explaining established DHL customs processes, requirements, capabilities, and limitations to sales and other internal stakeholders and if needed to external customers in a sales support function.
• Escalate complex regulatory, compliance, or operational matters to CCS leadership or the appropriate DHL subject-matter expert.

• Bachelor’s degree in Business, Supply Chain, Logistics, International Trade, Data Analytics, Finance, or equivalent practical experience.
• Experience in business analysis, customs brokerage,…