Customer Service Courier; Part Time

Position: Customer Service Courier (Part Time)

Department: Customer Service

Reports To: Customer Service Supervisor

Schedule: Monday - Friday, 7:30 AM to 11:30 AM

Position Summary:

The Customer Service Courier is responsible for ensuring that all internal and external courier services are handled in a timely manner. Additionally, this position assists Customer Service, Meter Shop and Account Services as directed. This position also assists in the regulatory compliance and efficient operations of the District.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Responsible for collection of payments at various drop box locations, including water haul locations.
• Responsible for repairs at various water haul locations.
• Coordinates and provides courier service to multiple departments.
• Maintains weekly inventory and cleanliness of trucks and equipment.
• Records data in the work order system and completes appropriate paperwork for tracking purposes.
• Assist Customer Service Field Representatives with duties such as water shut offs.
• Assist Meter Shop Representatives with testing, repairing and changing out meters.
• Ensures compliance with all company policies, including but not limited to safety concerns and incident reporting.
• This description describes only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

Required

Education and Experience:

• High School Diploma/GED
• 1 year customer service experience

Licensing/

Certifications:

• Valid Driver’s License

Additional

Skills:

• Ability to maintain effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and work groups.
• Ability to gain working knowledge of the entire distribution system.
• Ability to work alone efficiently, using time management skills.
• Ability to work with various computer software.

Work Environment and Physical Demands:

This job requires climbing, balancing, stooping, kneeling, crouching, crawling, pushing, reaching, standing, sitting, lifting, talking, hearing and repetitive motions. Heavy Work: exerting up to 50 pounds.

Environmental conditions:

subject to extreme heat, cold, humidity, wetness, noise, and vibration. Works with equipment such as computer, copy machine, fax, and phones. Frequently required to sit, stand, walk, and reach for objects. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. There is no regular travel expected for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity, as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability.#J-18808-Ljbffr