Customer Service Coordinator

About the role

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation, Full-truckload, Less-Than-Truckload, Drayage, etc., to support daily shipment activities. You will be the go-to support for our sales reps, directly helping grow the company.

• Compensation starting at $16.50/hr.
• Employee referral bonus opportunities
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

• Become the subject matter expert on all administrative tasks related to your aligned accounts.
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to take ownership of responsibilities and see tasks through completion.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.