Customer Service Representative - Driving

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We power parking at over 4,000 locations across North America and Europe.

Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

• Assists customers in making payment to fully automated revenue control equipment
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility
• Leads programs to improve client and customer satisfaction
• Assists in the management of the day‑to‑day activities of the assigned location
• Monitors parkers in pay‑in lanes
• Interacts with customers in a friendly and professional manner
• Provides assistance to customers that have forgotten where they parked their vehicle
• Performs other necessary functions as assigned
• Conducts garage and facility audits as required by management
• Counts “bank” of revenue (if required) at the beginning of shift to ensure starting total is correct
• Makes change (if required) for customers before transactions
• Quotes rates for parking services
• Gives directions to customers to various locations in the city
• Resolves customer complaints independently or with the aid of a supervisor
• Answers telephone promptly and courteously (if required)
• Maintains cleanliness of facility and picks up trash in the surrounding area
• Presents themselves professionally (neat appearance and in uniform) at all times while at work
• Arrives to work on time for scheduled shifts
• Completes any other duties that may be assigned by the supervisor

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education Required:
  
  High School Diploma or an equivalent combination of experience and education
• Experience
  
  Required:
  
  Experience with automated parking access control hardware and software or a high aptitude for technology
• Availability to Work:
  Special shift requirements; availability to work 2nd shift, 3rd shift and/or weekends may be required
• License Requirement:
  The employee will be required to have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
• Language
  
  Skills:
  
  Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability:
  Adapts to changes in the work environment; able to deal with change, delays or unexpected events
• Judgment:
  Exhibits sound and accurate judgment
• Other
  
  Skills and Abilities:
  
  Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.
  
  Must be willing to work a flexible schedule.

• The noise level in the work environment is usually moderate to loud
• The exposure level to vehicle emissions is moderate to high
• The exposure level to extreme hot/cold temperatures is moderate to high
• The work environment is subject to all weather conditions including precipitation and wind
• The exposure level to bright sunlight and nighttime working conditions is high