FDA Lead Customs Entry Writer

We are hiring a Lead Customs Entry Writer
. This role is responsible for obtaining required clearance documents and information from DHL customers, and for coordinating between Origin, Destination, Brokers, and DHL parties such as Customer Service, Clearance Production, and Compliance. The selected candidate will handle communications via phone, email, fax, and internal networks to gather information and enter data into DHL systems for entry processing and tracking purposes.

• Participate in processing inbound freight for clearance through US Customs
• Effectively process shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Contact DHL customers experiencing clearance delays with their shipments
• Provide information to, and communicate with, DHL Origin and destination stations regarding shipment status
• Examine invoices, bills of lading, and shipping documents to ensure compliance with federal regulations
• Communicate shipment status and any special handling and delivery processes to all involved parties
• Ensure that all customer instructions are followed for the entry of their shipments
• Create new Customer Master Files and update existing files as warranted
• Handle US Customs documents

• HS diploma or equivalent required
• Senior level service, production, or support experience; greater responsibility to perform all standard work within the function
• Specialized skill training or certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus
• Customer Service Skills, Preferred
• Access to secured airport areas is required; candidates must obtain and maintain a Security Identification Display Area (SIDA) badge, passing all necessary background checks and providing documentation to support the badging process

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, and well‑being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://(Use the "Apply for this Job" box below).-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.