Scheduling Coordinator

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety
, service excellence
, integrity
, innovation
, teamwork and responsibility
. With over 30 years of history, a modern all‑Boeing fleet and nearly 5,000 teammates collaborating across operations, technical and corporate functions, we’re driven by purpose.

If you’re ready to grow, innovate and help us deliver excellence every single day, you belong here.

Scheduling Coordinators are an essential part of the Global Control Center (GCC), playing a key role in supporting the Atlas Air operation. As the primary point of contact for Atlas Air crew member worldwide, Scheduling Coordinators are responsible for providing timely assistance and accurate information to ensure seamless crew operations. This role requires exceptional communication skills, attention to detail and the ability to thrive in a fast‑paced, constantly evolving environment.

The Scheduling Coordinator position also serves as a foundational step toward advancement into the Crew Scheduler role, offering a clear path for career progression within the scheduling team.

We are now actively recruiting for our next class date scheduled to begin on Monday, July 13 2026.

• Provides exceptional customer service to flight and cabin crew members by responding to inquiries in a timely and professional manner.
• Addresses crew member concerns or disputes regarding schedules and work to resolve issues in a fair and diplomatic manner.
• Professionally monitors and operates all lines of communication (chat, phone, email) in a timely manner.
• Serves as the primary point of contact for flight crews regarding scheduling issues, changes or requests.
• Delivers timely schedule notifications to crew members following any schedule updates to ensure awareness and compliance.
• Ensures ground transportation and hotels are booked, confirmed and reconfirmed, based on rolling schedule.
• Communicates information about transportation or hotel reservation changes to affected stations, vendors, AMEX GBT and departments within the GCC.
• Serves as a liaison between System Operations, Crew Scheduling and Travel.

• Processes all inbound calls and daily schedule modifications via the crew management system.
• Checks crew member legality for each flight and verifies that there are no issues that would impact a flight departure.
• Follows procedures outlined in the Training Manual to ensure all crew members are awake for the appropriate departure time.
• Manages daily responsibilities such as reporting, auditing, compliance and all other support functions.

• Escalates significant operational events as needed in accordance with written procedures.
• Maintains communications using the established messaging system (i.e. Teams, etc.).
• Works alongside designated Travel team members to monitor and ensure crew member travel needs are being met.
• Ensures close coordination with the Crew Schedulers regarding any issues that will affect the operation.
• Performs other duties as assigned to support the efficient operation of the department and maintain company expectations.

• Required:
  
  Minimum of High School diploma.
• Preferred:
  Bachelor’s degree or equivalent relevant experience.
• Required:
  
  1 year of continuous work experience (experience with few gaps).
• Preferred:
  Minimum 1 year of customer service or data analysis experience.
• Must be proficient in MS Office skills with Outlook, Word and Excel and be able to use a desktop computer.
• Must timely and successfully complete classroom and on‑the‑job training and competency checks, including obtaining satisfactory test scores on an initial and recurrent basis.
• Must possess a learning mindset with the ability to proficiently operate sophisticated and complex aviation software systems (AIMS, etc.).
• Knowledgeable in operating a multi‑line phone system.
• Must possess excellent communication skills, basic…